Jnr Data Analyst
Position summary
Introduction
Job description
Main Duties and Responsibilities:
· Be first line of contact for all requests for work sent to analytics.
· Analyse all requests and allocate requests into correct SLA category.
· Liaise with requesters and attend meetings to gather additional details on requests where necessary.
· Assist ECN staff with existing reporting tools where there required information is already available.
· Keep track of all requests for work using Trello or the system that has been nominated by the department.
· Assist with the business analysis of requests.
· Assist with the building of reports and analysis of data.
· Prioritise all tasks with the assistance of requesters, and keep requesters informed of progress.
Perform any other tasks deemed necessary by his/her manager.*
Minimum requirements
Minimum Qualifications:
BSc (Computer Science, Statistics, Mathematics or equivalent) or BEng degree
Experience:
· 3 years’ experience in data and database management
· VoIP technologies (Asterisk, SIP, RTP)
· Linux
· Networking
· SQL
· JavaScript, Nodejs, Viejas
Core Behavioral Competencies:
· Good time management and planning skills
· Able to work individually as well as part of a team
· This individual must understand customer services and client relations.
· Able to communicate their ideas effectively